Refund Policy
Return & Refund Policy
At Hatucci, your satisfaction is our top priority.
We carefully inspect and package each piece to ensure it arrives in perfect condition — but if something isn’t quite right, we’re here to make it right. 🖤
📩 Easy Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in its original condition
- It must be returned with all original packaging and tags attached
- Proof of purchase is required
- Items purchased on sale or during promotional events are final sale and cannot be returned or refunded.
To start a return, contact us at support@hatucci.com with your order number and a brief description of the issue.
Our team will guide you through the simple return process.
💰 Refunds
- Once we receive and inspect the returned item, we’ll notify you via email.
- If approved, your refund will be processed within 5–10 business days.
- Refunds are issued to the original payment method.
Please note: shipping costs are non-refundable unless the product arrived damaged or defective.
🚚 Exchanges
We do not offer direct exchanges at this time.
If you wish to receive a different product or color, simply return your item for a refund and place a new order.
⚡ Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery at support@hatucci.com.
We’ll make it right — fast.
📝 Important Notes
- We are not responsible for return shipping costs unless the product is faulty.
- Returned items remain the responsibility of the customer until received by us.
- We recommend using a tracked shipping method.
✨ Our Promise:
Hatucci is more than a brand — it’s an experience. We value every customer and will always handle your request with care, respect, and transparency.